We allow pre-orders on certain items so you can secure products before they sell out. The pre-order timeframe varies based on the transit time to our Australian warehouse and is listed on the product information page at time of ordering.
Once your item arrives at our warehouse, we will dispatch immediately via Toll Road Express or Australia Post and you will receive a shipping confirmation email with your tracking information.
Any questions on this, feel free to contact our customer service team firstname.lastname@example.org.
Please refer to our Shipping & Returns page.
For all online customer service and product enquiries, please email email@example.com
Please note that items purchased for pre-order have an approximate date of delivery advised — this is subject to change in which case you will be notified by email.
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.
REFUND & RETURNS POLICY
Please refer to our Shipping & Returns page for more information