Shipping
FREE SHIPPING on East Coast Australia orders, over $299.
Non East Coast deliveries (including WA, TAS, NT & SA) will incur a flat rate shipping fee which is calculated at checkout.
*Beach Carts are excluding from free shipping due to the bulky size. Shipping calculated at checkout.
Note that all product prices indicated and payments made on this site are in Australian Dollar currency. All prices include GST.
Timelines are based on delivery once dispatched.
East Coast Metro delivery - please allow 3-5 working days after dispatch
Non East Coast & Rural delivery - please allow 7-10 working days after dispatch
*These are estimated delivery times, during peak periods such as November all the way to January they may vary.
Please note: During November and holiday periods delivery times may change and be delayed up to 7 business days but your order is still on its way.
Orders may take up to 2-3 business days to be dispatched.
All Australian orders are dispatched from our Sydney warehouses, Monday through to Friday, during business hours only.
Purchases made on weekends and public holidays will be processed in the following business days.
Please note: During November and holiday periods dispatch times may change and be delayed up to 7 business days but your order is still on its way.
We ship via Australia Post, DHL & Toll Road Express.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. Please note, orders of multiple items may be shipped in more than one package — In which case two tracking numbers will be advised and they may be delivered on different dates.
We do not ship our Umbrellas or Chairs to PO Boxes or Parcel Lockers due to their size.
Please ensure your shipping address is not to one of the above in order for you to receive in a timely manner.
We offer international shipping to selected regions based on freight services and availability. The shipping cost is calculated based on your order during the checkout. Please let us know if you have any questions and where you are ordering from.
Taxes and duties are applied where relevant on international orders. When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, we cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
Returns
Please fill out the below form to let us know your reason for return and that it is on the way.
We do not offer refunds on goods due to change of mind,Items must be returned in the original shipping box/packaging and must have not been used.
Once we receive your return back to our warehouse we will assess the product and provide a gift card of the same value.
We offer change of mind returns within 14 days from when you receive your order.
Unfortunately we don't offer prepaid labels for change of mind returns. We recommend sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.
Unfortunately we're unable to offer exchanges, however please feel free to return your product/s as detailed above so we can provide a gift card and you can repurchase what you would like on our site.
We offer a 6 month warranty on all Sunday Supply Co. (SSC) products caused by faults and defects in the manufacturing process.
Please note, damage caused by misuse, high winds and negligent use will void your warranty. Please ensure your item has been cared for in the correct manner and not in a way that may void your warranty.
Please complete the below form and attach images of the fault. Our customer service team will assess and get back to you shortly.
Proof of purchase ie: order number, email address.
Once we have received your completed form with details, our team will either proceed with shipping the necessary replacement parts to repair your item, or process a return to inspect in our warehouse and provide a full refund/or gift card.
You can purchase spare parts online via the link below.
https://sundaysupply.co/collections/spare-parts
On occasions, your order may be left at a nearby post office or there might have been multiple delivery attempts. If delivery is unsuccessful or if the parcel is refused, it will be returned to Sunday Supply Co.
Any returns to sender (RTS) will incur a $25 fee, which will be deducted from your return outcome once the parcel arrives back at our warehouse. If you choose to have the order resent, an additional $25 shipping fee will apply, alongside the RTS fee. For further assistance, please contact orders@sundaysupply.co.