Courier & Postal delivery for East Coast Australia is included in the product price. A flat rate shipping fee will apply for non East Coast deliveries (WA, TAS, NT & SA) & will be applied at the checkout. Note that all product prices indicated and payments made on this site are in Australian Dollar currency. All prices include GST, and other taxes and duty where relevant.
SHIPPING & DELIVERY
Delivery within Australia: Orders are dispatched daily from our Sydney warehouse, Monday through to Friday. We ship via Australia Post & Toll Road Express. Please note that any orders placed after 10am will be dispatched the following business day. For east coast metro delivery, please allow 3-5 working days & for non east coast & rural delivery, please allow 7-10 working days. Purchases made on weekends and public holidays will be processed on the following business day.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. Please note, orders of multiple items may be shipped in more than one package — In which case two tracking numbers will be advised.
We offer international shipping to selected regions based on freight services and availability. The shipping cost is calculated based on your order during the checkout. Please let us know if you have any questions and where you are ordering from.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, we cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
For all online customer service and product enquiries, please email email@example.com
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.
Please note that items purchased for pre-order have an approximate date of delivery advised — this is subject to change in which case you will be notified by email.
REFUND & RETURNS POLICY
Before making a return, please contact us with your return query so that our team can help. We will advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange or refund to be processed as soon as possible.
All returns and exchanges will need to be returned within 7 working days from the date of delivery. Items must be in original condition and must not have been altered. Items must be returned in the original shipping box/packaging. Please allow another 7 days for the exchange to be processed. For damaged items please email firstname.lastname@example.org so that our returns team can arrange for the goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the damage upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
Please get in touch if you require replacement parts or minor repairs.
Unfortunately we cannot offer refunds on goods due to change of mind, but will credit or exchange to the same value less shipping costs.
All return shipping will be at your own expense unless agreed otherwise. We recommend using a reputable courier service to return items to us, and we advise you to take note of your tracking number. We are not responsible or accountable for the loss of items being returned.
For any other customer service enquiries, please send us an email.