FREE SHIPPING on all East Coast Australia orders.
Non East Coast deliveries (including WA, TAS, NT & SA) will incur a flat rate shipping fee which is calculated at checkout.
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
All prices include GST, and other taxes and duty where relevant.
SHIPPING & DELIVERY
Delivery within Australia: Orders are dispatched daily from our Sydney warehouse, Monday through to Friday, business days only.
East Coast Metro delivery - please allow 3-5 working days
Non East Coast & Rural delivery - please allow 7-10 workings days.
We ship via Australia Post & Toll Road Express. Purchases made on weekends and public holidays will be processed in the following business days.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. Please note, orders of multiple items may be shipped in more than one package — In which case two tracking numbers will be advised.
Please note: We do not ship our Umbrellas or Chairs to PO Boxes or Parcel Lockers due to their size. Please ensure your shipping address is not to one of the above in order for your to receive in a timely manner.
We offer international shipping to selected regions based on freight services and availability. The shipping cost is calculated based on your order during the checkout. Please let us know if you have any questions and where you are ordering from.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, we cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
REFUND & RETURNS POLICY
Returns - Change of Mind
We offer change of mind returns within 14 days from when you receive your order. We do not offer refunds on goods due to change of mind, but will provide a credit note of the same value. Items must be returned in the original shipping box/packaging and must have not been used. Once we receive your return back to our warehouse we will assess the product and provide a credit note.
Unfortunately we don't offer prepaid labels for change of mind returns. We recommend when sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.
Please fill out the below form to let us know your reason for return and that it is on the way.
Unfortunately we're unable to offer exchanges, however please feel free to return your product/s as detailed above so we can provide a store credit and you can repurchase what you would like on our site.
Returns - Faults
We offer a 6 month warranty on all Sunday Supply Co. products caused from faults and defects in manufacturing process . To obtain a refund for a faulty product, please complete the below form and attach images of the fault. Our customer service team will assess and get back to you shortly.
Please note, damage caused by misuse, high winds and negligent use will void your warranty. Please ensure your item has been cared for in the correct manor and not in a way that may void your warranty.
Please provide proof of the product fault.
Proof of purchase ie: order number, email address.
Once we have received your completed form with details, our team will either proceed with shipping the necessary replacement parts to repair your item, or process a return to inspect in our warehouse and provide a full refund/or credit note.
Please fill out the form below and we'll get back to you shortly.